- What do I do if I need to change my order or shipping information?
If you need to update your order or shipping information, please email firstname.lastname@example.org with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.
Most orders ship within 2-3 business days providing we have the requested items in stock. If we don’t have items in stock, we will call you to discuss shipment options. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Deliveries are made Monday to Friday.
Unfortunately, we are unable to cancel or amend the products or details on an order. Although you may consider it an easy thing to update an order, once an order is placed a chain of events is automatically triggered behind the scenes, related to the shipping of the package.
If you have a problem with your order please contact the store within 7 days of receipt. You must contact the store before any goods are returned. Within 7 days of receipt, return orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. Merchandise that is pre-approved to be returned must be returned in undamaged condition and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. In circumstances where an item is approved for return after 7 days from receipt, only an in-kind replacement or different sized item can be offered but no cash refund. Goods returned without prior authorization will be refused refund or replacement. If any of this is unclear, please feel free to contact customer service prior to placing your order.