Q: What size should I buy?
A: You should buy whatever size you normally buy, but most of our t-shirts are slim and fit styled. All brands are different, please defer to the sizing chart for products you are considering.
Q: Can I get custom merchandise made?
A: Yes, we do offer limited customizable clothing that will continue to expand. Unfortunately, we can’t offer unique text and graphics from blanks. If you're a store or business interested in larger quantities with custom branding or messaging, please email us details.
Q: Can I combine Promotions and Discounts?
A: Offers can be used in combination including with Sale items and Free shipping, unless explicitly expressed in the terms and conditions. We seek to offer the best possible deals for each of our crypto-loving fans.
Q: Which PAYMENT METHODS do you take?
A: We accept all traditional Shopify Payment methods including Amazon Pay, Google Pay, Apple Pay, Paypal, Visa, Discover, MasterCard and American Express.
Additional payment methods such as Diners Club and Venmo are also accepted.
However, the most important and celebrated form of payment is our cryptocurrency methods of payment that include Bitcoin, Litecoin, Bitcoin Cash, and Ethereum.
We are hoping to include EOS, TRON, XRP and other cryptos.
Q: Payment issues?
A. If you are having trouble placing your order on our website it could be because of one of the following factors:
You may need to authorize the payment with your bank before placing another order.
You may need to check that your security code matches the number on the back of the card.
You might have input a shipping address of a country we are unable to deliver.
The billing address doesn't match the address registered to the debit or credit card.
Unfortunately we are unable to help with technical issues relating directly to processing of card payments. Therefore we would recommend using an alternative payment method such as a direct cryptocurrency payment.
We recommend using the same shipping and billing address, however if the order is a gift then it is possible to ship to an alternative address especially if the address is registered to your PayPal account.
Once your order is complete, we will send you a confirmation email and tracking information.
*Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout.
Q: Can I buy/use Gift Cards?
A. We hope to introduce Gift Cards soon, stay connected. In the meanwhile, invite others to the site and check us out. If they like something, there are fast cryptos to pay them back!
Q: Will the fabric affect the fit?
A. Yes. Some fabrics can make the fit a little looser or a little tighter. If there is a difference, we give this advice under ‘The Fit’ section on the product page.
Any ‘Sold Out’ item cannot be bought.
Q: Which countries do you ship to?
A. CANADA AND USA SHIPMENTS ONLY
We can only offer shipping and delivery services within Canada and the continental United States. We are unable to ship orders to other international locations but are happy to work with your freight forwarder to coordinate a shipment. We clear all US shipments - there are no additional duties, taxes, shipping costs or paperwork for US orders.
Q: When will my order ship?
A. We work to fulfill orders as quickly as possible. We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. Orders will be fulfilled 8am-1pm Monday through Friday. Orders placed after 1pm on Friday will not be eligible for shipping until the following Monday. You can expect an automated email confirmation, including tracking information, once your order has shipped.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Q: What’s your method of SHIPPING + DELIVERY?
A. We will select the best carrier and method of shipping based on the size and weight of the products you order.
We have strong partnerships with the most reliable carriers to bring you the best service including FedEx, UPS, DHL, and USPS.
Q: What do I do if I need to change my order or shipping information?
A. If you need to update your order or shipping information, please email email@example.com with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.
Most orders ship within 2-3 business days providing we have the requested items in stock. If we don’t have items in stock, we will call you to discuss shipment options. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Deliveries are made Monday to Friday.
Q. Can I cancel my order?
A. Unfortunately, we are unable to cancel or amend the products or details on an order. Although you may consider it an easy thing to update an order, once an order is placed a chain of events is automatically triggered behind the scenes, related to the shipping of the package.
Q. How do I return items?
A. If you have a problem with your order please contact the store within 7 days of receipt. You must contact the store before any goods are returned. Within 7 days of receipt, return orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. Merchandise that is pre-approved to be returned must be returned in undamaged condition and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. In circumstances where an item is approved for return after 7 days from receipt, only an in-kind replacement or different sized item can be offered but no cash refund. Goods returned without prior authorization will be refused refund or replacement. If any of this is unclear, please feel free to contact customer service prior to placing your order.
Q. How do I care for Tumblers?
A. All vessels should only be hand-washed. To keep your Mazama Wares looking their best we suggest not placing them in dishwasher or microwaves and handling with care. Avoid Abrasive detergents or hard stiff bristle brushes.
To avoid possible discoloration of your stainless-steel interior - avoid prolonged exposure (overnight) to acidic and/or staining beverages such as coffee, red wine, citrus juice and soda.
Q. DAMAGED GOODS
A. If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.